Refund Policy

Free Preview

Preview translations are provided free of charge.

No refunds apply to preview translations.

Full Translation

Payment is required before full translation begins.

Paid full translation orders are eligible for a refund within 14 days of purchase, provided the translation has not yet been completed or delivered.

Eligible Refunds

Refunds may be requested within 14 days of purchase for eligible paid orders.

Non-Refundable Situations

Refunds are generally not available if:

• the translation has already been completed;
• the translated video has been delivered;
• dissatisfaction is based solely on translation style or AI interpretation.

AI translations may naturally vary.

Requesting a Refund

Please contact:

Include:

• email;
• order ID;
• description of the issue.

Processing Time

Refund requests are typically reviewed within 5 business days.

Approved refunds are issued through the original payment provider.

Processing time depends on your payment provider.